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Keeping our users happy is the most important thing we do at Mobiata. If you’re having a problem with one of our apps, have a look here to find help. If you have a suggestion for how we can improve, please let us know! Your feedback drives our choices for future versions of our apps.

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HotelPal Support

General Info

iPhone/iPad/iPod Touch:

  • Current Version: 2.0.1 (released: 02/28/2011)
  • HotelPal is available for download or update on the iTunes App Store.
  • To check your version of HotelPal:
    1. From the search/results screens, click (i) in the lower right corner.
    2. Scroll down to the bottom of the screen.

Android:

  • Current Version: 1.1.3 (released: 04/01/2011)
  • HotelPal is available for download or update on the Android Market.  Just search for "hotelpal".
  • To check your version of HotelPal:
    1. From any screen, press the Menu button on your device, then More, then Info.
    2. Scroll down to the bottom of the screen.

iOS 5

We are working on making our apps fully compatible with iOS 5 in time for its release in the fall. In the meantime,  our apps might not work properly with iOS 5 beta builds.

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How do I review, change, or cancel my reservation?

  • If you installed HotelPal after 02/03/2011, your hotel bookings are through Expedia. You can contact Expedia at: expedia-bookings@mobiata.com or via phone toll-free 866-371-5030 (1-949-930-9525).
  • If you installed HotelPal before 02/03/2011, your hotel bookings are though Travelocity. You can contact Travelocity at customerservice@wctravel.com or via phone toll-free at 1-866-270-2849.

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Have other questions or ideas? Please email us and let us know about them!