Keeping our users happy is the most important thing we do at Mobiata. If you’re having a problem with one of our apps, have a look here to find help. If you have a suggestion for how we can improve, please let us know! Your feedback drives our choices for future versions of our apps.
HotelPal Support
Why are prices for some international hotels in US Dollars?
HotelPal is set up to automatically adjust currency based on the locale setting on the device. However, there are some hotels that we partner with who send their pricing to us is USD. Due to the fluctuation of exchange rates, we were nervous about trying to do any conversions.
However, we have an open ticket regarding this and are looking into a solution again.
How do I cancel or review my reservation?
Please take a look at the My Reservations page. You can also call toll-free, 1-866-270-2849. International callers please dial toll-free, 1-210-507-5997.
Other questions about your reservations?
HotelPal reservations are made through Travelocity. Please call 1-866-270-2849 or email Travelocity and they will help with your reservation.
Other HotelPal questions?
Please email us and we’ll be happy to help!
