Keeping our users happy is the most important thing we do at Mobiata. If you’re having a problem with one of our apps, have a look here to find help. If you have a suggestion for how we can improve, please let us know! Your feedback drives our choices for future versions of our apps.

FlightTrack & FlightTrack Pro

Known bugs

We are working to fix these bugs:

All times missing in app: Solution—At your device’s home screen, tap Settings, then General, then Date & Time. Set 24-Hour Time to On.
Airport Board View (iPad): Some flights are missing.

Bug fixes: Get a free update!

Aug. 7: This update fixes a bug where flight times were not adjusted when arriving in a new time zone.

On a computer: In iTunes, click Apps (far left) and Check for Updates (bottom right). Then, sync to your device(s).
On a mobile device: On the App Store, tap Updates (bottom right).

Delayed, missing, or inaccurate data

Via our data provider, FlightStats, we show flight info provided by the airline, the FAA, and the two airports. If you encounter delayed, missing, or inaccurate data in our app…

Check for flight-data notes: View the Details page and scroll down.
iOS 4 only: Quit and re-launch the app
1. At your device’s home screen, double-click the indented home button.
2. In the recents list (bottom of the screen), hold your finger on any app icon until it begins to wiggle.
3. Tap the red circle on FlightTrack or FlightTrack Pro.
4. Return to the home screen and re-launch the app.
Email us and provide the info below. We will respond soon.
- Airline & flight number.
- Departure date & departure airport.
- Details regarding the error.

Reasons for data problems:

An airline occasionally provides info on its own web site but not to the flight-tracking industry. Some airlines (e.g., Southwest Airlines) provide no times for actual gate departure or gate arrival. And some airlines (e.g., Etihad, Gol, TAM, Malaysia) provide no data at all.
Gate and terminal assignments are often not provided until about 60 min. before departure. Some airlines (particularly non-US carriers) don’t release such information to the flight-tracking industry. When available, we list gate and terminal beginning two days before departure.
The FAA requires a delay of up to 5 min. for live flight data.
Some low-budget airlines (e.g., Allegiant Air, Ryanair, easyJet) supply no data, so we may not list the flight at all until near departure time (at which point some data is usually available from other sources).
Charter flights (e.g., Thomas Cook, Monarch) generally produce no data.

Can’t find your flight?

Our apps track nonstop flights. If your flight is not listed…

Try Search by Route but with no airline, because an airline may change flight number or switch to an “affiliate” carrier.
Check the airline web site, because perhaps the airline doesn’t fly on the day you need.
A flight many months in the future might not yet be in the database of our data provider. (The database is updated several times per week.)

Solutions

These solutions should get everything working if you experience any unusual behavior in our app (or any app!):

iOS 4 only: Quit and re-launch the app
1. At your device’s home screen, double-click the indented home button.
2. In the recents list (bottom of the screen), hold your finger on any app icon until it begins to wiggle.
3. Tap the red circle on FlightTrack or FlightTrack Pro.
4. Return to the home screen and re-launch the app.
Restart your device (a useful step every week or two)
Hold the top button until the red slider appears, to power off. Then, press the same button again until the Apple logo appears.
Update your app (it’s free!)
On a computer: In iTunes, click Apps (far left) and Check for Updates (bottom right). Then, sync to your device(s). Or on a mobile device: On the App Store, tap Updates (bottom right).
Rarely, you may need to delete and re-install
At your device’s home screen, touch and hold the app icon for a moment, release your finger, and tap the x. Then, re-download for free (see right column).
“Restore” your device
If all else fails, and if you are having trouble with other apps, you may want to “restore” your device. See Apple’s support site.

Calendar syncing

Info for saved flights will be added to your default calendar. Works on iPhone and iPod touch; requires iOS 4. Times displayed are based on the time zone where the device is currently located, and will automatically adjust as the device moves to different time zones.

To enable: Tap i at lower right. Then, scroll down to Calendar Sync.
To choose which calendar is synced: At your device’s home screen, tap Settings. Then tap “Mail, Contacts, Calendars,” scroll down and tap Default Calendar.
Time Zone Support: Should be set to On. At your device’s home screen, tap Settings. Then tap “Mail, Contacts, Calendars,” scroll down and tap Time Zone Support.

Airport Board View (for iPad)

Displays flights from two hours past to 24 hours in the future (up to a total of 200 flights), based on the airport’s local time.

To purchase: View the flight list, tap the plus at the upper right, and then tap By Airport. Use the same Apple ID that you used to purchase the app to which you are adding Airport Board View.

To re-download: Use the same Apple ID, and it will be free. Details:

After you do the in-app purchase of Airport Board View, do/re-do the in-app purchase on each of your devices:
- Click Add Now.
- Use the same Apple ID again.
- Confirm your purchase and then you’ll see “You have already purchased this item. To download it again for free, select OK.”
Note: After you do the in-app purchase on FlightTrack, you can do/re-do it on FlightTrack on your other device(s). After you do the in-app purchase on FlightTrack Pro, you can do/re-do it on FlightTrack Pro on your other device(s).

Color codes used:

Blue: left the departure gate or arrived at the arrival gate
Green: scheduled, en route, or landed
Red: delayed, diverted, redirected, canceled, or flight status

Tips & tricks (FT and FT Pro)

To start: Tap the plus at the upper right to find a flight. Then, tap Save. (iPad: The plus is visible when viewing the list of flights.)
Aircraft: Are listed by standard codes. To learn more, click here or here.
Change a saved flight: View the flight list, tap Edit at the upper left, and tap a flight.
Data refreshing: Occurs automatically every 5 min (for the Details page and for the map). To refresh sooner, tap the circular arrow at the bottom left.
Delete a flight: While viewing the list of flights, swipe your finger over a flight or tap the Edit button at the upper left.
Flight time and distance: View flight details and then scroll down.
Layover time: Is shown for a flight from airport A to B and then B to C (= layover in airport B). A layover under an hour is shown in red.
Local time at an airport: View the details page for a flight and tap the blue button to the right of an airport.
Maps are zoomable: Put two fingers on the screen and drag them toward or away from each other. Or tap twice to zoom in. On the map, a green rectangle marks a departure airport and a red rectangle marks an arrival airport.
Metric or not: At your device’s home screen, tap Settings. Then tap General, scroll down, tap International, tap Region Format, and choose a country.
Share flight info (email, Twitter, Facebook):
1. View details for a saved flight.
2. On iPhone & iPod touch: tap the little arrow at the upper right. On iPad: scroll down and tap Share Flight.
Speed & altitude: Appear in an animated display at the upper right (available when a flight is in US airspace), after the flight is saved.

Question? Problem? Suggestion? Email us!

If you’d like to send us a screen shot:

Hold the indented Home button (bottom of screen) plus press the sleep button (top edge of device).
At your home screen, tap Photos. Then view the photo(s) you want to send, tap the arrow icon (curved arrow on a box), and send to support@mobiata.com.

And, if relevant to your question, let us know what time zone you were in when you took the screen shot(s).

FlightTrack Pro

Sync to TripIt

FlightTrack Pro can display flights listed in a TripIt account. Paid TripIt Pro is not required.

Visit TripIt (mobile site or full site), open a free account, and add flights. Or forward confirmation email:
- Send to plans@tripit.com, from your preferred email address (not a booking site), so the From field will bear that address. For help submitting plans visit TripIt’s help page. Or email flight info to plans@tripit.com from FlightTrack itself.
- Wait a minute for a response from TripIt.
- Click on the link in the message to start a free account.
In FlightTrack Pro: Tap i at the lower right and tap Log In. (iPad: The i is visible when viewing the list of flights.) FlightTrack Pro will display all future flights in all the trips in your TripIt account.

Trouble syncing to TripIt

If FlightTrack Pro won’t stay synced to TripIt (or TripIt flights won’t auto-delete or if you see any error message): To fix almost any trouble regarding syncing…

Fully restart your device: Hold the top button until the red slider appears, to power off. Then, press the same button again until the Apple logo appears.
Optional:
- Visit TripIt’s app list and if you see FlightTrack Pro listed with the word Remove at the far right, click the word Remove. (This stops syncing until it is reestablished.)
- Or, on your mobile device, visit TripIt’s mobile site and (if you are logged in) tap Logout at the bottom left.
Update your app, so you have the most recent version of FlightTrack Pro.
In FlightTrack Pro: Tap i at the lower right. Tap Log Out if you see that. Then, tap Log In. (iPad: The i is visible when viewing the list of flights.)

Rarely, you may need to delete and re-install an app: At your device’s home screen, touch and hold the app icon for a moment, release your finger, and tap the x. Then, re-download for free.

Also check:

Do you have future flights? Check your TripIt account (mobile site or full site).
Enable cookies: At your home screen, tap Settings, then Safari, Accept Cookie, From Visited.
Turn Safari restrictions off: At your home screen, tap Settings, then General, then Restrictions.
Multi-leg flights: Might not appear, because TripIt sometimes lists these as one flight. At TripIt.com: View your flight, click Options and choose Delete. Then click “Add plans” and add each leg of the flight.

If your flight “could not be recognized”:

Usually means a detail is incorrect or missing.
- Try Search by Route but with no airline, because an airline may change flight number or switch to an “affiliate” carrier.
- Check TripIt.com: Verify the airline code, airport code, flight number, and date. To make changes: View your flight, click Options and choose Edit.
May mean that data is not available. Note:
- Low-budget airlines (e.g., Allegiant Air, Ryanair, easyJet) often supply no data, so the flight may not be listed in our app until near departure time (at which point some data is usually available from other sources).
- Charter flights (e.g., Thomas Cook, Monarch) generally produce no data.

Push alerts (notifications)

Are “free” (not counted as text messages).
Are sent (if info is available from airline, airports, or FAA):
- 2 hours before gate departure
- 1 hour before gate departure
- for gate changes and significant time changes
- for status changes (departed, arrived, cancelled, etc.)
May be turned on/off per flight: On the details page, scroll down to Push Alerts.
May be turned on/off globally: At your home screen, tap Settings and then Notifications.
Will not arrive…
- if your device is completely powered off
- if you have no web connection
- if you have a jailbroken or altered device

Tips & tricks (FlightTrack Pro only)

To start: Tap the plus at the upper right to find a flight. Then, tap Save. (iPad: The plus is visible when viewing the list of flights.) Or sync with a TripIt account.
Auto-delete: Occurs after 24 hours. (So you don’t miss late-arriving data, a flight imported from TripIt stays in FlightTrack Pro for 24 hours after landing, whether or not it appears in your TripIt account.)
Duplicate TripIt flight: To delete, visit TripIt.com, view your flight, click Options and choose Delete.
Incoming flight: To check for a delay of the incoming leg of a multi-leg flight (with the same flight number), save a flight and scroll down to Incoming Flight.

Re-download for free

Purchase once and then use on your iPhone, iPod touch, and iPad. Here’s how:

How to re-download FlightTrack

After you purchase FlightTrack…

Sync (at no cost) to each of your devices.
Or download/re-download (at no cost) on each of your devices:
- On the App Store, click Buy.
- Use the same Apple ID again.
- Confirm your purchase and then you’ll see “You have already purchased this item. To download it again for free, select OK.”

How to re-download FlightTrack Pro

How to re-download FlightTrack Pro depends on whether you purchased FlightTrack plus the in-app upgrade or FlightTrack Pro itself. In case you can’t remember which you did:

If you purchased FlightTrack plus the in-app upgrade, you’ll see “FlightTrack” on your device’s home screen plus “FlightTrack Pro” when you open the app. Next…

Upgrade/re-upgrade (in-app) on your other devices (at no cost):
- In FlightTrack, tap i at the lower right.
- Tap Upgrade and click Buy.
- Use the same Apple ID again.
- Confirm your purchase and then you’ll see “You have already purchased this item. To download it again for free, select OK.”
(Don’t download FlightTrack Pro itself, because you’ll be charged! But iTunes can provide a refund. If you have any problems with iTunes, Email us!)

If you purchased FlightTrack Pro itself, you’ll see “FlightTrack Pro” on your device’s home screen. Next…

Sync (at no cost) to each of your devices.
Or download/re-download (at no cost) on each of your devices:
- On the App Store, click Buy.
- Use the same Apple ID again.
- Confirm your purchase and then you’ll see “You have already purchased this item. To download it again for free, select OK.”

How to re-download Airport Board View (for iPad)

For details, click here.

Question? Problem? Suggestion? Email us!

If you’d like to send us a screen shot:

Hold the indented Home button (bottom of screen) plus press the sleep button (top edge of device).
At your home screen, tap Photos. Then view the photo(s) you want to send, tap the arrow icon (curved arrow on a box), and send to support@mobiata.com.

And, if relevant to your question, let us know what time zone you were in when you took the screen shot(s).