Keeping our users happy is the most important thing we do at Mobiata. If you’re having a problem with one of our apps, have a look here to find help. If you have a suggestion for how we can improve, please let us know! Your feedback drives our choices for future versions of our apps.

FlightTrack & FlightTrack Pro

Bug fixes: Get a free update!

On a computer: In iTunes, click Apps (far left) and Check for Updates (bottom right). Then, sync to your device(s). Or on a mobile device: On the App Store, tap Updates (bottom right).
Check that you have the most recent version (3.6.3): Launch the app, tap the little i in the lower-right corner. (iPad: The i is visible when viewing the list of flights.) At the bottom of the page, see About FlightTrack…

Known bugs

We are working to fix these bugs:

iOS 4 only: Flight times or dates off (after arriving in a new time zone). Or lack of data updates. Solution:
1. Double-click the indented home button.
2. At the bottom of the screen, hold your finger on the FlightTrack or FlightTrack Pro icon until red circles appear.
3. Tap the red circle on FlightTrack or FlightTrack Pro.
4. Return to the home screen and re-launch the app.
Calendar syncing: Flight times are currently not adjusted for time zone.
Airport Board View: Some flights are not displayed.

Inaccurate, missing, or delayed data

Via our data provider, FlightStats, we show flight info provided by the airline, the FAA, and the two airports. If you encounter inaccurate, missing, or delayed data in our app…

Please email us and provide the info below. We will respond soon.
- Airline & flight number.
- Departure date & departure airport.
- Details regarding the error.

Also…

Check for flight-data notes: View the Details page and scroll down.
If you are using iOS 4:
1. At the home screen, double-click the indented home button.
2. In the recents list (bottom of the screen), hold your finger on any app icon until it begins to wiggle.
3. Tap the red circle on FlightTrack or FlightTrack Pro.
4. Return to the home screen and re-launch the app.

Reasons for data problems:

An airline occasionally provides info on its own web site but not to the flight-tracking industry. Some airlines (e.g., Southwest Airlines) provide no times for actual gate departure or gate arrival.
Gate and terminal assignments are often not provided until about 60 minutes before departure. Unfortunately, some airlines (particularly non-US carriers, including most airlines in Europe) don’t release such information to the flight-tracking industry. When available, we list gate and terminal beginning two days before departure.
The FAA requires a delay of up to 5 min. for live flight data.
Low-budget airlines (e.g., Allegiant Air, Ryanair, easyJet) often supply no data, so the flight may not be listed in our app until near departure time (at which point some data is usually available from other sources).
Charter flights (e.g., Thomas Cook, Monarch) generally produce no data.

Can’t find your flight?

Try Search by Route but with no airline, because an airline may change flight number or switch to an “affiliate” carrier.
Check the airline web site, because perhaps the airline doesn’t fly on the day you need.

Common solutions

If you experience any unusual behavior in FlightTrack or FlightTrack Pro, these common solutions will likely get everything working again…

If you are using iOS 4:
1. At the home screen, double-click the indented home button.
2. In the recents list (bottom of the screen), hold your finger on any app icon until it begins to wiggle.
3. Tap the red circle on FlightTrack or FlightTrack Pro.
4. Return to the home screen and re-launch the app.
Restart your device:
Hold the top button until the red slider appears, to power off. Then, press the same button again until the Apple logo appears.
Get the most recent version of the app (free update):
- On a computer: In iTunes, click Apps (far left) and Check for Updates (bottom right). Then, sync to your device(s).
- Or on a mobile device: On the App Store, tap Updates (bottom right).
Rarely, you may need to delete and re-install:
At your device’s home screen, touch and hold the app icon for a moment, release your finger, and tap the x. Then, re-download for free (see right column).

Calendar syncing

Info for saved flights will be added to your default calendar. Works on iPhone and iPod touch; requires iOS 4.

To enable: Tap i at lower right. Then, scroll down to Calendar Sync.
To choose which calendar is synced: At your device’s home screen, tap Settings. Then tap “Mail, Contacts, Calendars,” scroll down to Calendars, and tap Default Calendar.

Airport Board View (for iPad)

Displays flights from two hours past to 24 hours in the future (up to a total of 200 flights), based on the airport’s local time.

To purchase: View the flight list, tap the plus at the upper right, and then tap By Airport.

To re-download: Use the same Apple ID, and it will be free. Details:

After you do the in-app purchase of Airport Board View, do/re-do the in-app purchase on each of your devices:
- Click Add Now.
- Use the same Apple ID again.
- You’ll see “You have already purchased this item. To download it again for free, select OK.”
Note: After you do the in-app purchase on FlightTrack, you can do/re-do it on FlightTrack on your other device(s). After you do the in-app purchase on FlightTrack Pro, you can do/re-do it on FlightTrack Pro on your other device(s).

Color codes used:

Blue: left the departure gate or arrived at the arrival gate
Green: scheduled, en route, or landed
Orange: delayed
Red: diverted, redirected, canceled, or flight status

Tips & tricks (FT and FT Pro)

To start: Tap the plus at the upper right to find a flight. Then, tap Save. (iPad: The plus is visible when viewing the list of flights.)
Change a saved flight: View the flight list, tap Edit at the upper left, and tap a flight.
Data refreshing: Occurs automatically every 5 min (for the Details page and for the map). To refresh sooner, tap the circular arrow at the bottom left.
Delete a flight: While viewing the list of flights, swipe your finger over a flight or tap the Edit button at the upper left.
Flight time and distance: View flight details and then scroll down.
Layovers under 1 hour: Are shown in red.
Local time at an airport: View the details page for a flight and tap the blue button to the right of an airport.
Maps are zoomable: Put two fingers on the screen and drag them toward or away from each other. Or tap twice to zoom in.
Metric or not: At your device’s home screen, tap Settings. Then tap General, scroll down, tap International, tap Region Format, and choose a country.
Share flight info (email, Twitter, Facebook): View details for a saved flight. Then tap the little arrow at the upper right (on iPhone & iPod touch) or scroll down and tap Share Flight (on iPad).
Speed & altitude: Appear in an animated display at the upper right (available when a flight is in US airspace).

Question? Problem? Suggestion? Email us!

If you’d like to send us a screen shot:

Hold the indented Home button (bottom of screen) plus press the sleep button (top edge of device).
At your home screen, tap Photos. Then view the photo(s) you want to send, tap the arrow icon (curved arrow on a box), and send to support@mobiata.com.

And, if relevant to your question, let us know what time zone you were in when you took the screen shot(s).

FlightTrack Pro

Sync with TripIt

FlightTrack Pro can display flights listed in a TripIt account. Paid TripIt Pro is not required.

Visit TripIt (mobile site or full site), open a free account, and add flights.

Or forward confirmation email to plans@tripit.com. Send from your preferred email address (not a booking site), so the From field will bear that address. Wait a minute to receive a response from TripIt. Next, click on the link in the message to start a free account. (Trouble submitting plans? Visit TripIt’s help page.)
In FlightTrack Pro: Tap i at the lower right and tap Log In. (iPad: The i is visible when viewing the list of flights.)

Trouble syncing to TripIt

If FlightTrack Pro won’t stay synced to TripIt, or if TripIt flights won’t auto-delete, or if you see any error message…

To fix almost any trouble regarding syncing, follow these steps:

Update your app, so you have the most recent version of FlightTrack Pro.
Optional—On your mobile device, visit TripIt’s mobile site. If you are logged in: Tap Logout at the bottom left.
Optional—Fully restart your device: Hold the top button until the red slider appears, to power off. Then, press the same button again until the Apple logo appears.
In FlightTrack Pro: Tap i at the lower right. Tap Log Out if you see that. Then, tap Log In. (iPad: The i is visible when viewing the list of flights.)

Rarely, you may need to delete and re-install an app: At your device’s home screen, touch and hold the app icon for a moment, release your finger, and tap the x. Then, re-download for free.

Also check:

Do you have future flights? Check your TripIt account (mobile site or full site).
Enable cookies: At your home screen, tap Settings, then Safari, Accept Cookie, From Visited.
Turn Safari restrictions off: At your home screen, tap Settings, then General, then Restrictions.
Multi-leg flights: Might not appear, because TripIt sometimes lists these as one flight. At TripIt.com: View your flight, click Options and choose Delete. Then click “Add plans” and add each leg of the flight.

If your flight “could not be recognized”:

Usually means a detail is incorrect or missing.
- Try Search by Route but with no airline, because an airline may change flight number or switch to an “affiliate” carrier.
- Check TripIt.com: Verify the airline code, airport code, flight number, and date. To make changes: View your flight, click Options and choose Edit.
May mean that data is not available. Note:
- Low-budget airlines (e.g., Allegiant Air, Ryanair, easyJet) often supply no data, so the flight may not be listed in our app until near departure time (at which point some data is usually available from other sources).
- Charter flights (e.g., Thomas Cook, Monarch) generally produce no data.

Push alerts (notifications)

Are “free” (not counted as text messages).
Are sent (if info is available from airline, airports, or FAA):
- 2 hours before gate departure
- 1 hour before gate departure
- for gate changes
- for time changes more than 10 min. apart
- for status changes (departed, arrived, cancelled, etc.)
May be turned on/off per flight: On the details page, scroll down to Push Alerts.
May be turned on/off globally: At your home screen, tap Settings and then Notifications.
Will not arrive…
- if your device is completely powered off
- if you have no web connection
- if you have a jailbroken iPhone

Tips & tricks (FlightTrack Pro only)

To start: Tap the plus at the upper right to find a flight. Then, tap Save. (iPad: The plus is visible when viewing the list of flights.) Or sync with a TripIt account.
Auto-delete: Occurs after 24 hours. (So you don’t miss late-arriving data, a flight imported from TripIt stays in FlightTrack Pro for 24 hours after landing, whether or not it appears in your TripIt account.)
Duplicate TripIt flight: To delete, visit TripIt.com, view your flight, click Options and choose Delete.
Incoming flight: To check for a delay of the incoming leg of a multi-leg flight (with the same flight number), save a flight and scroll down to Incoming Flight.

How to re-download FlightTrack or FlightTrack Pro (for free)

Purchase once and then use on your iPhone, iPod touch, and iPad. Here’s how:

How to re-download FlightTrack

After you purchase FlightTrack…

Sync (at no cost) to each of your devices.
Or download/re-download (at no cost) on each of your devices:
- On the App Store, click Buy.
- Use the same Apple ID again.
- You’ll see “You have already purchased this item. To download it again for free, select OK.”

How to re-download FlightTrack Pro

If you purchase FlightTrack plus the in-app upgrade, you’ll see “FlightTrack” on your home screen plus “FlightTrack Pro” when you open the app. Next…

Upgrade/re-upgrade (in-app) on your other devices (at no cost):
- In FlightTrack, tap i at the lower right.
- Tap Upgrade and click Buy.
- Use the same Apple ID again.
- You’ll see “You have already purchased this item. To download it again for free, select OK.”
(Don’t download FlightTrack Pro itself, because you’ll be charged! But iTunes can provide a refund. If you have any problems with iTunes, Email us!)

If you purchase FlightTrack Pro itself, you’ll see “FlightTrack Pro” on your home screen. Next…

Sync (at no cost) to each of your devices.
Or download/re-download (at no cost) on each of your devices:
- On the App Store, click Buy.
- Use the same Apple ID again.
- You’ll see “You have already purchased this item. To download it again for free, select OK.”

How to re-download Airport Board View (for iPad)

For details, click here.

Question? Problem? Suggestion? Email us!

If you’d like to send us a screen shot:

Hold the indented Home button (bottom of screen) plus press the sleep button (top edge of device).
At your home screen, tap Photos. Then view the photo(s) you want to send, tap the arrow icon (curved arrow on a box), and send to support@mobiata.com.

And, if relevant to your question, let us know what time zone you were in when you took the screen shot(s).