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FareCompare iPhone Support

General Info

• Current Version: 1.1 (released: 09/30/2011)
• FareCompare is available for download or update on the iPhone App Store.
• To check your version of FareCompare:
  1. From the main launch screen, click (i) in the lower right corner
  2. Scroll down to the bottom of the screen

Known Issue

• We have received reports that the app crashes when viewing alerts on iOS 5. We are investigating this and hope to have a solution soon!

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Why are Orbitz fares sometimes higher than FareCompare?

The calendar shows ‘published’ fares and these fares are not always available for booking. For some shoppers, the price shown in the calendar may not be available when clicking through to Orbitz.  Please email (support-farecompare@mobiata.com) with any questions about fares.

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Are fares round-trip?

Yep! All fares are round-trip.

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What's the alert threshold?

Price alerts are sent when fares drop at least $15 below the current lowest fare for U.S. tickets, or at least 5% below the lowest international fare up to 6 times a day.

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How do I find rates between specific airports?

1) Launch FareCompare
2) Press the [My Alerts] button in the upper right
3) Press the [+] button to add a new alert
4) Select whether you have specific travel dates or not
5) Select "From" and search using your originating airport
6) Select "To" and search using your destination airport
7) Save your search.  :-)

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Why am I sometimes unable to limit my search to a specific airport code?

If there are other airports in the same vicinity as your specific airport FareCompare groups them all together (eg: DTW becomes part of DTT=Detroit All Airports).  This allows the app to find the lowest fares for someone flying out of an area when there are other airports in the same vicinity.

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Have other questions or ideas? Please email us and let us know about them!